Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.
Last Updated: December 20, 2024
Our Privacy Commitments
Information We Collect
Information You Provide
When you use our services, you may provide us with personal information including your name, email address, phone number, and any details you share when contacting us about senior living options for your family.
Automatically Collected Information
We automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, and time spent on our site. This helps us improve our services and user experience.
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings.
How We Use Your Information
Primary Uses
We use your information to help you find senior living communities, respond to your inquiries, provide personalized recommendations, and improve our services. We may also use your information to send you relevant updates about senior care resources.
Communication
If you contact us, we use your information to respond to your questions and provide assistance. We may follow up to ensure you found the help you needed.
Analytics
We analyze usage patterns to understand how visitors interact with our site, which helps us improve our content and services for families seeking senior care information.
Information Sharing
Third-Party Service Providers
We may share information with trusted service providers who assist us in operating our website, conducting our business, or servicing you. These parties agree to keep your information confidential.
Senior Living Communities
If you request information from a specific community, we may share your contact details with that community so they can respond to your inquiry. We only do this with your consent.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights or the safety of others.
Data Security
Protection Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls.
Employee Access
Only authorized employees who need access to perform their job functions are permitted to access personal information. All employees are trained on privacy and security practices.
Your Rights
Access and Correction
You have the right to access the personal information we hold about you and request corrections if any information is inaccurate or incomplete.
Deletion
You may request that we delete your personal information, subject to certain legal exceptions. We will respond to deletion requests within 30 days.
Opt-Out
You can opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
California Residents
California residents have additional rights under the CCPA, including the right to know what personal information we collect and how it's used, and the right to non-discrimination for exercising your privacy rights.
Data Retention
Retention Period
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Deletion
When personal information is no longer needed, we securely delete or anonymize it. Contact inquiry data is typically retained for 3 years unless you request earlier deletion.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us:
Email: privacy@bestassistedlivingnearme.com
Phone: 1-800-SENIOR-CARE
Response Time: We will respond to privacy inquiries within 30 days
Your Trust Is Our Priority
We're committed to protecting your family's privacy while helping you find the best senior care options.
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